Customer Support

We take pride in our products and want you to feel we have your back.

3401 Ave D
Arlington, TX 76011
Fax: 817-624-8915

For Inventory and Sales questions:
Sales to Distributors and End-users: [email protected]
Sales to OEMs: [email protected]

For Customer Service Questions:

Customer Service: [email protected]

For Technical Assistance and Questions:

Engineering: [email protected] or [email protected]

If you will be requesting a Return Merchandise Authorization (RMA) when contacting us, please be prepared to provide the following information:

Company Name
Contact Name
Contact Email
Contact Phone
Driver Model Number
Job Site
Fixture Manufacturer
Total number of fixtures installed at site
Current required by the light engine
Voltage ­required by the light engine
Number of drivers per fixture
Number of LEDs per driver
Number of drivers failed or being returned
LED Wattage
Brand and model number of LEDs
Building voltage
Voltage to the fixture(s)
Fixture(s) installation date
Sensor/light control or emergency backup supply used with fixture(s)
Description of problem: (Example: Burn out, overheat, never worked, buzzing, strobing, flicker before light)
Multiple fixtures circuit connection information
Location of ACE LEDS product in the building
Number of hours per day the fixture(s) operates
Location of the driver in relation to the LEDs inside the fixture(s)
Driver case temperature
Ambient temperature at the fixture(s)
List any large equipment near the fixture(s)