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Customer Support

We take pride in our products and want you to feel we have your back.

AC Electronics
3401 Ave D, Arlington, TX 76011
1-800-375-6355
1-817-701-1400
Fax: 817-624-8915

For Inventory and Sales questions:
Sales to Distributors and End-users - Email: [email protected]
Sales to OEMs - Email: [email protected]

For Customer Service Questions:

Customer Service - Email: [email protected]

For Technical Assistance and Questions:

Engineering - Email: [email protected]

If you will be requesting a Return Merchandise Authorization (RMA) when contacting us, please be prepared to provide the following information:

Company Name
Contact Name
Address/City/State/Zip
Contact Email
Contact Phone
Driver Model Number
Job Site
Fixture Manufacturer
Total number of fixtures installed at site
Current required by the light engine
Voltage ­required by the light engine
Number of drivers per fixture
Number of LEDs per driver
Number of drivers failed or being returned
LED Wattage
Brand and model number of LEDs
Building voltage
Voltage to the fixture(s)
Fixture(s) installation date
Sensor/light control or emergency backup supply used with fixture(s)
Description of problem: (Example: Burn out, overheat, never worked, buzzing, strobing, flicker before light)
Multiple fixtures circuit connection information
Location of AC Electronics product in the building
Number of hours per day the fixture(s) operates
Location of the driver in relation to the LEDs inside the fixture(s)
Driver case temperature
Ambient temperature at the fixture(s)
List any large equipment near the fixture(s)

  • 1 (800) 375-6355 / [email protected]

We have over 20 years LED Driver and electronic ballast manufacturing experience, and over 15,000,000 installation sites worldwide. When you compare you'll find that the quality, warranty and customer support of our competitively priced LED Drivers, power supplies, conversion kits and electronic ballasts is second to none!

Our SiteMap
  • ELD Constant Power
  • ELD Constant Current
  • ELD Inverter
  • LED Modules
  • 48/50 Modules Express
  • Custom Module
  • MatchBook Sized Phase cut Drivers
  • Phase Cut
  • LED Drivers - Programmable
  • LED Drivers - SwitchHitter
  • LED Drivers - Fixed Current Output
  • LED Drivers - Constant Voltage
  • LED Retrofit Kits
  • Ballast
  • UV Ballast
  • ON SALE
  • What's New
  • Warranty
  • Customer Support
  • FAQs
  • Contact Us
  • About Us
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